Services

We offer comprehensive service on a wide range of products manufactured by Brother, Canon, Epson, Fuji Xerox, Hewlett-Packard, Kyocera, Konica Minolta QMS, Lexmark, Oki, Panasonic, Ricoh, Samsung, Sharp and Toshiba. Our technicians are fully qualified in respect of these brands and their training is updated when new machines are released.

 

On site
On site service calls are same day/next day from logging the call. If parts required they are formally quoted before repairs are made.

 

Workshop
Our workshop is located at Unit 7, 35 - 39 Higginbotham Road, Galdesville

 

Warranty

When a product is still under manufacturers warranty see the following numbers for Technical Support to clarify closest Service Center: or call Sydney Office Equipment Head Office 9899-5333.

Proff of Purchase for goods purchsed from another supplier must be producted prior to commencement of work on the product

CANON, EPSON, FUJI XEROX, HEWLETT PACKARD, KYOCERA, KONICA MINOLTA, LEXMARK, OKI, PANASONIC, RICOH, SAMSUNG, SHARP, TOSHIBA

 

Service Agreement

Includes all Parts and Labour. Excludes Toner. NOTE: Terms and Conditions Apply.

1/ Sydney Office Equipment (hereinafter referred to as “the company”) in conjunction with our preferred channel partners agrees to maintain the equipment listed in the agreement in the same good working order and condition, subject to the terms and conditions hereinafter appearing.

2/ (a) The EQUIPMENT has a certain amount of copies before each service cycle. The user is required to notify Sydney Office Equipment once the limit has been reached. (b) Agreement covers: Parts and Labour excludes toner. and/or network operation. (c) Agreement valid for a (TBA) amount of copies or (TBA) months, whichever expires first.

3/ Toner: It is company policy to only use original / OEM-equivelant products in all photocopiers. Any use of “generic” toner or parts without the written approval of Sydney Office Equipment will void this Service Agreement. All service calls to rectify any problems will be billed to the user. All toner must be supplied by Sydney Office Equipment.

4/ Misuse and Abuse: (a) The equipment must be operated within the limits of the manufacturer's specifications, and it is the Customer's responsibility to ensure that these limits are maintained. (b) Temperature, humidity and dusty environments are all important to the efficient operation of the machine. The Company will advise if these factors are detrimental to the operation of the machine. (c) The Company will advise the Customer if it detects conditions, which are hazardous to the correct operation of the machine. i.e.: staples, paper clips, pins etc. Continued operation of the equipment after such notification shall be deemed abuse. Any action on the part of the Customer's servants that may reasonably be considered prejudicial to the correct functioning or condition of the equipment shall also constitute abuse, and service calls to correct such problems will be chargeable to the user. (d) This Service Agreement does not cover double-sided machine faults caused by double-sided copying on non-duplex machines. (e) The photocopier must be turned off at night, and it is not to be left on 24 hours a day, 7 days a week, (Photocopier / Fax machines can be left on overnight with connection of a industry stand circuit breaker). This agreement does not cover power surges or fusion, which are external factors and cause machine damage.

5/ The Service Agreement will not apply to repair of damage or increase in service time caused by accident, abuse, re-location, neglect, misuse or modification (whenever any of the foregoing are caused or performed by other than authorized representatives of the Company), failure to provide a suitable installation and operating environment, failure to provide adequate electrical power, or the use of supplies or materials not meeting the Company's specifications.

6/ This Service Agreement does not cover : Major overhauls or repairs made necessary through volumes exceeding the recommended usage or inordinately heavy short-term usage.

7/ Non-working machines automatically have priority; the Company must be notified of the machine's status at the time of making the call.

8/ This Service Agreement does not cover the repair of machine faults caused by the use of recycled or inferior photocopy paper or ‘imitation' toner.

9/ Service Contact: Mark Carroll (Service Coordinator). Phone: (02) 9899 5333.

10/ Service response: We endeavor to provide same day, next day service. Upon completion of a service call, the technician will complete a job docket to be signed by the user to confirm work completed.

11/ This Service Agreement is required to be paid within 7 days. Failure to do so will result in cancellation of the Service Agreement and thereafter all service calls will be billed at the standard do and charge rate.

12/ The Agreement wholly supercedes and is not in addition to any agreement for the provision of maintenance services (whether oral or written) now or at any time previously in force between the Company and the Customer.

13/ Renewable unless written advice of cancellation given 30 days prior to expiry date. Ongoing service agreement is optional.

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